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Read note →Salesforce Functional Consultant specializing in the complex intersection of state legislative policy and enterprise architecture.
Functional Lead for the Payments and Interface modules within the statewide benefits and tax. Designed the logic for premium collections, employer financial tracking, and secure data exchange between Salesforce and external state financial systems.
Directed the translation of Medical and Bonding Leave into functional system journeys. Owned the requirements for eligibility determination and the claimant intake experience.
The tools and frameworks I use to bridge policy and implementation.
Design of Statewide FAMLI benefits system and architecting functional design for a statewide FAMLI Tax engine. Managing premium collection models and employer portals within the Salesforce ecosystem.
Translating bonding and medical leave rules into claimant benefit journeys.
Certified Salesforce Business Analyst focused on Public Sector Solutions (PSS).
A feed of technical snippets and professional insights.